Making and Receiving Calls
Making and Receiving Calls
Using Intercom
Answering Rules and Call Forwarding
Attendant Console - Call Park, Transfer and Making Calls
Voicemail
Voicemail Setup
Checking Voicemail
Hold, Park, and Transfer
Call Hold and Park
Blind and Attended Transfers
Transfers, On-Hold and Conferences
Webphone and Conference Bridge
Using the Webphone
Conference Bridge Setup
Smartphone Usage
Install the Mobile App
Making Calls from Mobile
Using Voicemail from your Smartphone
How to Chat from your Smartphone
Transfer Call from Smartphone Application
Optional Features
Setup A Video Meeting
Connecting a Bluetooth Headset
Setting Up WiFi On Your Phone
Administrator and Office Manager Features
Call History
Call History - Scheduled Exports
Auto Attendant - Basic Features
Adding an Auto Attendant
Auto Attendant - Add Introduction Greeting
Auto Attendant - Menu Prompts
Answering Rules Using Time Frames
Time Frame Answering Rules Always
How to Set Holiday Time Frames
How to Set Days of Week & Times
Call Queues - Basic Features
Call Queues - Add & Edit Agents
Call Queues - Music & Message on Hold
Building Reports with Call Center Analytics
Managing Telephone Numbers
Programming Buttons with SNAPbuilder